Kamisha

Kamisha intended to complete a Business Administration Apprenticeship with LLC to enhance her customer service and administrative skills and take on more responsibilities at work. She was working as an apprentice at Croydon Council.

She studied the apprenticeship course during the pandemic when there were minimal face-to-face interactions however, the LLC tutor was always available when required.

During her apprenticeship, Kamisha was able to be involved in activities which are not currently part of her responsibility, which gave her good knowledge of how her organisation functioned and what level and knowledge she needs if she wants to progress in her career. Kamisha developed her knowledge on the correlation between national legislation and organisation policy and procedures; how to create and deliver a project which improved her working environment, as well as improving productivity and customer service in her role.

She says, “I can see this will help me progress in my career and the qualification and skills gained means I can even look at entering new areas of the business.” At the end of the course, she received a Distinction and completed her Functional Skills Maths and English. Now, she is looking to receive a promotion within the organisation.