Business Support & Customer Service Sector
Working in the Business Administration sector, you will perform various administrative functions in an organisation. For instance, you may design office workflows and support the office managers and department heads with running work activities. You also maintain communication with internal and external parties in a company. Since in an entry-level role, you are the first point of contact for visitors, you need exceptional people skills to assist customers, vendors and clients.
Working in the Business Administration sector suits people with a systematic approach to processes. Highly organised and detail-oriented individuals are also a perfect fit as you will be working independently, and your work should be error-free.
Regardless of the industry or employer, a business administrator acts as an organisational backbone. You ensure various departments, processes, and employees are all working in unison. You facilitate the flow of information so that all parties are on the same page regarding company projects and goals.
Your customer-facing duties, such as processing customer orders and handling complaints, will also be vital for the company's success.
If you enjoy working with people and thrive on making others happy, a career in customer service could be exactly what you need to fulfil your ambitions. Customer service jobs such as receptionists can provide lots of opportunities to develop transferable skills which could be useful in other job sectors such as hospitality, emergency services, health care or teaching.
Check our courses for Business Support and Customer Service below:
Our Business Support and Customer Service courses explore the power of communication and identify various motivational drivers of your team. These courses will enable you to always maintain the highest standards of customer service and ensure your customers have the best experience with you, enabling repeat business and positive recommendations.