Operations/ Departmental Manager Apprenticeship Level 5

Operations/ Departmental Manager Apprenticeship Level 5

Apprenticeship standard

(All components must be completed unless the Apprentice has an exemption)

  • Level 5 Diploma in Management
  • Skills, Knowledge and Behaviours within Management
  • Endpoint assessment (detailed below)
  • 20% off the job training
  • Must demonstrate they have the skills in English and Maths up to a level 2

Endpoint Assessment

This Apprenticeship is part of the new standards that have recently come out and now has an endpoint assessment which means the Apprentice needs to complete the following tasks to complete the Apprenticeship. The Apprentice can only take these assessments once the Employer and Training Development Consultant agree they are now competent in the Apprenticeship they are studying, and these End Point Assessments are there to show they are now competent. Your Training and Development Consultant will prepare you for these assessments.

  • Test using scenarios with questions
  • Interview with the End Point Assessor
  • Assessment of the portfolio you have been working towards in your Diploma
  • Presentation of work-based project and Q&A
  • Professional discussion with the endpoint Assessor

20% Off-the-job Training

Employers are expected to support Apprentices with receiving off-the-job training which needs to be the equivalent of 20% of the expected working hours it will take to complete the Apprenticeship. This can be achieved in many ways and can be delivered by the Employer, training provider or a third party and will depend on what you agree as an employer you want to do.

Here are some of the types of Off-the-job training the Apprentice can have:

  • Teaching
  • Training on New equipment
  • Shadowing or being mentored
  • Practical training
  • Online learning
  • Visiting other departments
  • Industry visits
  • Simulated exercises
  • Assignments

Level 5 Diploma in Management

The diploma has 17 mandatory units the Apprentice must complete to gain the Diploma Level 3 in management. These are set out as units you will have to provide evidence for, units you will need to complete an online test for and units you will have a professional discussion. Your Training and Development Consultant will support you through the units.

Diploma in Management L5 Assessment method
Leading people Scenario-based Assessment
Managing People Scenario-based Assessment
Building a relationship Scenario-based Assessment
Communication Scenario-based Assessment
Operational Management Portfolio-based
Project Management Portfolio-based
Finance Portfolio-based
Leading People Portfolio-based
Managing People Portfolio-based
Building a relationship Portfolio-based
Communication Portfolio-based
Operational Management Portfolio-based
Project Management Portfolio-based
Finance Portfolio-based
Self-awareness Professional discussion
Management of self Professional discussion
Problem-solving and  decision making Professional discussion


Across London and South East England in your workplace.

Entry Requirements

You must live in the UK to apply for this course.


Operations/Departmental Manager Apprenticeship Level 5

Who is this course for?

This Apprenticeship has been developed for Operations/departmental managers who manage teams and/or projects and achieving operational or departmental goals and objectives, as part of the delivery of the organisations' strategy. They are accountable to a more senior manager or a business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Roles may include Operations manager, Regional manager, Divisional/Department manager

You must live in the UK to apply for this course. If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.

Apply Now

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    Quick Facts

    Start Dates

    Courses start all through the year at a time convenient to you.

    End Date

    Length of Apprenticeship programme – 18 – 24 months


    Possible funding available.

    LLC office is closed today 18th February 2022 due to Storm Eunice.

    All learners will/are being contacted to advise them to “stay at home” and “do not take risks” as a red weather warning was issued for London and the east of England ahead of the arrival of Storm Eunice.