This is an Apprenticeship standard that will involve the following:
Skills, knowledge and behaviours within a customer service environment.
End point assessment.
20% off the job training.

Learners must demonstrate that they have the skills in English and maths up to level 2 by the end of the programme.

Assessment will include case study, portfolio of evidence, interview and achievement of a Chartered Institute of Housing Qualification.

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Location

Delivery will be in the workplace with a Training and Development Consultant visiting you every 2-4 weeks and your employer supporting and providing off-the-job training. You will be researching projects and completing assignments along with observations from your Training and Development Consultant and discussions with them about your working role.

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Qualification

Housing/Property Management Apprenticeship Level 3

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Who is this course for?

Level 1 English and maths are required as a minimum in order to gain the full apprenticeship, as this programme requires candidates to achieve at least level 2 in both English and maths by the end of the programme. This programme is targeted for those who are working in the housing industry with tenancies and leaseholds in both social and private housing, managing housing duties preparing paperwork for service charges, supporting consultations and managing customer surveys. This Apprenticeship will help you develop these skills.

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If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.