Apprenticeship standard

(All components below must be completed unless the Apprentice has an exemption)

• CIH Certificate Level 3
• Skills, knowledge and behaviours within the Housing industry
• Endpoint assessment (detailed below)
• 20% off the job training
• Functional Skills Level 2 in English and Math’s

Endpoint Assessment

This Apprenticeship is part of the new standards that have recently come out and now has an endpoint assessment which means the Apprentice needs to complete the following tasks to complete the Apprenticeship. The Apprentice can only take these assessments once the Employer and Training Development Consultant agree they are now competent in the Apprenticeship they are studying.

• Project
• Interview with End Point Assessor
• Portfolio of evidence

20% Off-the-job Training

Employers are expected to support Apprentices with receiving off-the-job training which needs to be the equivalent of 20% of the expected hours it will take to complete the Apprenticeship. This can be achieved in many ways and can be delivered by the Employer, training provider or a third party and will depend on what you agree as an employer you want to do.

Here are some of the types of Off-the-job training the Apprentice can have:

• Teaching
• Training on New equipment
• Shadowing or being mentored
• Practical training
• Online learning
• Visiting other departments
• Industry visits
• Simulated exercises
• Assignments

Knowledge Skills and Behaviours

You will be learning new knowledge skills and behaviours and how these are used in your every day working role. Below are some of these areas you will cover.

• Landlord and tenant law
• Codes of practice
• The social and physical context of estates/neighbourhoods
• How to report defects
• Health and Safety issues
• Repairs to dwellings
• Housing market
• Rents and fees
• Financial and social inclusion
• Waste management
• Tenancy sustainability
• Communication Skills
• Team working
• Complaints handling

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Location

Across London and South East England in your workplace.

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Qualification

Housing/Property Management Apprenticeship Level 3

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Who is this course for?

The housing/property management assistant occupation is an entry-level role. It is customer-facing and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors. This work must comply with contractual, statutory and legal regulations.
The role involves working under supervision within the wider organisation/team, communities and external partners. The work is varied and includes undertaking housing duties relevant to the team and organisation. Examples include preparing paperwork for service charges, supporting consultations and undertaking customer surveys, undertaking neighbourhood and property surveys using checklists, data administration, conducting supervised viewings and rental negotiations, handling telephone calls, filing and scanning, arranging meetings and events and researching new initiatives under the instruction of a supervisor.

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If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.