Level 2 Diploma for Customer Service Practitioners

Level 2 Diploma for Customer Service Practitioners

This course walks you through the role of a customer service practitioner and provides training to deliver high-quality products and services to customers of all sectors.

You will learn about how to provide a high-quality service to customers ranging from face to face, digitally, or through going out into the customer’s own locality.

These may include orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction.

The training will cover how this has an impact on your business and how to make sure the customer has been provided with the best possible service.


The qualification is delivered at the workplace at a time convenient for the employer and learner.

Entry Requirements

You must live in the UK to apply for this course. You will need to be in a working placement either as an employee or volunteer.


Level 2 Diploma for Customer Service Practitioners

Who is this course for?

People working in customer-focused job roles and need to improve their skills and gain a qualification.

Course Benefits

  • Provide training on how to give high-quality customer service.
  • Provide training to further your career.
  • Upskill your staff’s customer service skills.
  • Improve your companies customers service.
  • Increase customer service satisfaction.
  • Delivered in the workplace.

You must live in the UK to apply for this course. If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.

Apply Now

    By completing this form, you agree to the data protection privacy notice found here. Please check the box below if you agree.

    Quick Facts

    Start Dates

    Courses start all through the year at a time convenient to you.

    End Date

    9 Month course.


    Workplace evidence and visits from your Training and Development Consultant every 4-6 weeks.


    If you are earning less than the equivalent of £17,062 a year you maybe eligible to full funding.

    LLC office is closed today 18th February 2022 due to Storm Eunice.

    All learners will/are being contacted to advise them to “stay at home” and “do not take risks” as a red weather warning was issued for London and the east of England ahead of the arrival of Storm Eunice.