Level 2 Diploma for Customer Service Practitioners

Level 2 Diploma for Customer Service Practitioners

This course walks you through the role of a customer service practitioner and provides training to deliver high-quality products and services to customers of all sectors.

You will learn about how to provide a high-quality service to customers ranging from face to face, digitally, or through going out into the customer’s own locality.

These may include orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction.

The training will cover how this has an impact on your business and how to make sure the customer has been provided with the best possible service.


Location

The qualification is delivered at the workplace at a time convenient for the employer and learner.


Entry Requirements

You will need to be in a working placement either as an employee or volunteer.


Qualification

Level 2 Diploma for Customer Service Practitioners


Who is this course for?

People working in customer-focused job roles and need to improve their skills and gain a qualification.


Course Benefits

  • Provide training on how to give high-quality customer service.
  • Provide training to further your career.
  • Upskill your staff’s customer service skills.
  • Improve your companies customers service.
  • Increase customer service satisfaction.
  • Delivered in the workplace.

If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.

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Quick Facts

Start Dates

Courses start all through the year at a time convenient to you.

End Date

9 Month course.

Hours

Workplace evidence and visits from your Training and Development Consultant every 4-6 weeks.

Fees

If you are earning less than the equivalent of £17,062 a year you maybe eligible to full funding.

During the Christmas holidays LLC offices will be closed and we will re-open the 2nd January 2020.

We see you having a great Christmas and a Happy New Year