Customer service Award L2

Customer service Award L2

This is a short course on basic Customer service skills.

This course will guide you through how to deal with customers and recognise their needs.

This is ideal for customer focussed job roles and employers who want to standardise how staff deal with customer queries in the workplace.

In this digital age, we all look at customer feedback online to decide whether we are going to use this service and providing Customer Service training to staff will increase the positive feedback from customers.

This course can progress you onto further recognised qualifications in your chosen area of work and give you those basic skills you need to provide excellent Customer Service.

The course is delivered at the workplace and delivered in 2 training sessions.


Location

The qualification is delivered at the workplace at a time convenient for the employer and learner.


Entry Requirements

No entry requirements but must have a group of at least 10 members of staff.


Qualification

Award in Customer service.


Who is this course for?

Customer-focused businesses.


Course Benefits

  • Give you the basic skills to provide excellent Customer Service.
  • Train your staff to improve their customer service.
  • Standardise how your staff deal with customer service.
  • Improve your Customer service feedback.
  • Delivered in the workplace.

If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.

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Quick Facts

Start Dates

When required.

End Date

6hrs either 1-day training or two half days.

Hours

6 hrs in total.

Fees

It could be fully funded under "Bespoke employer lead basic skills courses" under Lambeth AEB contract we have.