Level 2 Certificate in Principles of Customer Service

Level 2 Certificate in Principles of Customer Service

Course overview

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Who is suitable?

This qualification is ideal for anyone who is currently working in a customer-facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Learning method

This course is available:

  • Online

What you will learn

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Understand how to develop customer relationships

Benefits

  • Gain a nationally-recognised qualification
  • Create a long-standing career pathway within the customer service industry
  • Courses are delivered as distance learning, allowing learners to choose when and where to study
  • Personal tutors are assigned to ensure learners have the support needed to succeed.

During your online learning course with LLC, you will be allocated a personal tutor who will support you every step of the way. In addition, you will have access to additional support when you need it to make sure you can be successful with your studies. Our online learning materials are high quality, interactive and accessible in different formats to ensure you will be successful with whatever you choose to study.


Location

LLC Online Learning is a way of accessing qualifications and courses, fully supported by a personal tutor but without attending lessons in a classroom setting. This means you can complete your studies in the comfort of your own home, giving you the opportunity to recap on your studies as often as you need to.


Start Dates

You can start and complete your studies at any time that suits you.


Fees

Fully funded subject to eligibility criteria.


If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees and much more.

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During the Christmas holidays LLC offices will be closed and we will re-open the 2nd January 2020.

We see you having a great Christmas and a Happy New Year