Level 2 Award in Customer Service for Health and Social Care Settings

Level 2 Award in Customer Service for Health and Social Care Settings

Level 2 Award in Customer Service for Health and Social Care Settings course is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.

You must live in the UK to apply for this course.

The objectives of this qualification are to help learners:

  • develop an awareness of customer service in health and social care
  • understand how to communicate effectively in a health and social care setting
  • understand the needs of customers who access health and social care services
  • understand teamwork in health and social care settings.

Upon achievement of their qualification, learners will be able to progress to higher learning in health and social care and other relevant sectors. These qualifications are suitable for those interested in pursuing careers in the following areas:

  • health and social care
  • childhood studies
  • community, youth and families
  • social work
  • early years
  • primary teaching
  • nursing


Location

Studying in a classroom with other dedicated learners. You can join the course in a classroom near you. If this is not possible please discuss this with your adviser as we can also offer flexible alternatives for attendance on your course.


Entry Requirements

You must live in the UK to apply for this course. There are no specific sector recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. Learners should be working at Level 1 for English and Entry 3 for maths.


Qualification

Level 2 Award in Customer Service for Health and Social Care Settings


Who is this course for?

This qualification is suitable for anyone looking to improve their knowledge and skills of Customer Service in the Care Sector to support them to gain employment and progress in their chosen career.


Course Benefits

  • You will gain a nationally recognised qualification accredited by NCFE and accepted by sector employers.
  • This course will provide you with an introduction to understanding the knowledge and skills required to work with customers within the health and social care sector, to help you find employment or progress in your chosen career.
  • Flexible methods of delivery which enable you to work around other commitments.
  • Highly qualified and sector experienced tutors.
  • LLCs provision has been rated ‘Good’ by Ofsted.

You must live in the UK to apply for this course. If you are interested in applying, please complete the following quick form and we will be in contact to support you with your application. You will receive useful information about whether you are eligible for government funding, course fees, start dates and much more.

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    Quick Facts

    Start Dates

    We have a variety of start dates every month

    Hours

    10 days face to face learning with a highly experienced tutor

    Fees

    Fully funded subject to eligibility criteria

    LLC office is closed today 18th February 2022 due to Storm Eunice.

    All learners will/are being contacted to advise them to “stay at home” and “do not take risks” as a red weather warning was issued for London and the east of England ahead of the arrival of Storm Eunice.