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NVQ 2 accredited training: Advice & Guidance Support

This Advice and Guidance NVQ covers skills that are transferable across a broad range of sectors – you could find yourself in a building society, advising on financial matters; in a visitor centre, recommending day excursions; or offering advice as a support worker with social services…the possibilities are endless in this growing field. No matter what type of organisation you work for, you’ll learn about its core values, services and procedures, which will help you to assist customers. You could be providing advice and guidance face-to-face, or over the phone on one of the 1,500 different advice lines in the country. For this job, you’ll need good communication skills and even better listening abilities. You’ll also need a thorough understanding of your specialist subject so you can confidently explain things to others.