Courses baner

LLC Learner Charter

London Learning Consortium is committed to providing an excellent service for all of our learners. The Learner Charter sets out our commitments to you and what we ask from you in return.

What you can expect from us:

  • To be treated with respect and courtesy
  • Information, guidance and initial assessments to help you choose an appropriate learning plan that best meets your individual needs and aspirations
  • Clear and accurate information on course content and methods of delivery; assessment arrangements and the mechanism and timescale for receiving feedback about your work
  • Provision of high quality teaching and training that suits learner needs, ability and experience
  • Appropriate resources (e.g. classrooms, access to computers, course materials including e-learning resources)
  • Regular opportunities for you to comment on your course and LLC in general
  • Assurance that complaints or appeals will be dealt with in a timely and fair manner

What we expect from you:

  • Treat other learners and our staff with respect
  • Provide us with appropriate information to help us meet your individual learning needs and aspirations
  • Attend all timetabled classes, or meetings with your assessor, be on time and complete and submit course work as required
  • Engage and fully commit to the learning opportunities you undertake with LLC
  • Ensure that your behaviour contributes to a healthy and safe environment
  • Follow our policies and practice during your time with LLC
  • Help us to improve our service by providing regular feedback